Senior Receptionist

London

£25000 - £27000 per annum
Ref: 084105186  Date Posted:  01/11/2018
A prestigious hair and beauty salon based in Knightsbridge are looking for a Senior Receptionist to join the team of 40.

This is a rare opportunity for somebody with previous Reception experience looking for a role that offers progression.

Main duties and responsibilities

• To oversee and monitor the reception team and ensure compliance with agreed procedures

• Answer all calls within three rings

• Respond to all emails within 30 minutes

• Make appointments for both salons

• Coordinate weekly stock takes and orders

• Ensure ordering is within weekly budgets

• Provide reports from Shortcuts on key salon performance indicators including stock, retail sales, services sales, client retention, non returning clients, individual and team performance etc.

• Follow up on maintenance of salons

• Complete LEARN forms, ensure client and staff follow up

• Online orders, preparation pack and send

• Coordinate press / influencer appointments ensure before and after pictures are taken

• Any other tasks allocated to support the salon needs

• Hosting and client welcome/intro packs

• Generate rotas for team of 4-6 administration and hospitality employees

• Manage columns and actively build appointment columns and optimise cross and up selling opportunities

• Prepare periodic management reports including holidays, sickness absence and information required for payroll, account client reports, VAT reports, discount reports staff commission reports etc.

• Ensure exemplary communication between reception team and clients both verbally and online

The successful candidate will have

• Immaculate personal presentation

• Excellent communication skills with fluency in written and verbal English

• Previous Reception experience

• The flexibility to work 5 days out of 7, including weekends

Successful candidates will be contacted within 5 working days.

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