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Product Support Analyst

Remote work

£30 - £42 per hour
Ref: 084106644  Date Posted:  20/07/2022
Are you experienced in troubleshooting technical issues? Can you translate technical concepts and solutions into non-technical language with ease? An exciting opportunity has just become available in an ever-evolving, Global Technology firm, that can offer exposure to a larger support structure in one of the largest advertisement and technical businesses in the world.
 
You will be joining a technical team which helps businesses through scaled service delivery & operations. Combining deep expertise in the products, with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products.
 
The Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing the advertising solutions as efficiently and as effectively as possible.
 
In this role you will:

- Building technical knowledge and expertise in various advertising products.
- Providing consultative guidance to sales teams and external clients on best practices and product setups.
- Troubleshooting and prioritising technical advertising issues, and escalating to specialists when appropriate.
- Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account teams.
- Facilitating a high-end customer experience related to support for advertising bugs
- Identifying opportunities to optimize and automate workflows and support processes

 
At interview stage you will be able to speak to 2 years of experience in a technical support role across digital advertising, or technology industries; experience of advertising technologies; and a familiarity with SQL.
 
This is a rare and exciting opportunity to join a team that is driven by the passion for technology and creating impact for client's businesses. Starting on a 12 month contract, this is a remote role, that offers competitive renumeration.
 
The application process for these roles moves very fast, so please do not hesitate to apply today.