L2 Mac Support Engineer
Ref. V-59615
£250 Per Day
Lambeth
Contract
Posted 2 hours ago
Overview
About the job
Are you the Mac expert people trust when the issue really matters?
ISE Partners is supporting a highly regarded investment firm in the appointment of a Level 2 Support Engineer to join its London technology team.
This is a rare opportunity for somebody who combines strong macOS and Jamf capability with excellent judgement, stakeholder management skills and the ability to thrive in a fast-moving, high-expectation environment with the possibility to go permanent.
You'll act as a key escalation point across a mixed Mac and Windows estate, supporting sophisticated users who expect rapid responses, clear communication and genuine ownership of issues.
You'll be trusted to:
Who succeeds in this environment?
People who:
Summary:
If you're looking for a role where you'll become the Mac specialist within a high-performing organisation, support a sophisticated user base and genuinely own the support experience, I'd love to hear from you.
Are you the Mac expert people trust when the issue really matters?
ISE Partners is supporting a highly regarded investment firm in the appointment of a Level 2 Support Engineer to join its London technology team.
This is a rare opportunity for somebody who combines strong macOS and Jamf capability with excellent judgement, stakeholder management skills and the ability to thrive in a fast-moving, high-expectation environment with the possibility to go permanent.
You'll act as a key escalation point across a mixed Mac and Windows estate, supporting sophisticated users who expect rapid responses, clear communication and genuine ownership of issues.
You'll be trusted to:
- Administer and troubleshoot enterprise macOS environments
- Support and manage Jamf Pro
- Resolve complex endpoint and user issues
- Work across Microsoft 365, Entra ID and Windows environments
- Partner with service desk, senior engineering teams and external vendors
- Coach colleagues and improve support capability across the wider team
Who succeeds in this environment?
People who:
- Take ownership rather than pass problems on
- Stay calm under pressure
- Thrive when priorities change quickly
- Communicate clearly and confidently
- Enjoy supporting demanding, high-performing users
- Have the resilience to operate in an environment where every request feels important
- Private Equity
- Hedge Funds
- Investment Banking
- Asset Management
- Elite Consultancies (McKinsey, Bain, BCG etc.)
- High-end Professional Services
- Strong macOS support experience
- Jamf Pro administration and troubleshooting
- Windows and Microsoft 365
- Entra ID / Azure AD
- Endpoint management
- Escalation support
- Stakeholder management
- Fast-paced, high-performance environments
Summary:
- London Bridge (5 days onsite)
- Immediate start preferred
- Contract with possibility to go permanent
- Impressive benefits.
If you're looking for a role where you'll become the Mac specialist within a high-performing organisation, support a sophisticated user base and genuinely own the support experience, I'd love to hear from you.