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Showing Appreciation: Recognising the Role of Receptionists this National Receptionists Day

By Caitlin Hall  • 

In the bustling world of offices receptionists are the unsung heroes who form the backbone of smooth operations. They are the first point of contact for clients, guests, and staff, making them an integral part of any organisation's success. Yet, their role often goes unnoticed or underappreciated. This National Receptionists Day let's delve into the art of acknowledging and appreciating these invaluable professionals.

  1. Recognise their Importance

Receptionists are not just the gatekeepers; they are the face and voice of the organisation. They greet visitors with warmth, handle calls with professionalism, manage appointments, and ensure that everything runs like a well-oiled machine. Understanding the weight of their responsibilities is the first step to appreciating them fully.

  1. Personalise Interactions

Take the time to learn your receptionists’ names and use these when addressing them. Recognising Receptionists as individuals rather than just an extension of the front desk can make a significant difference. A friendly "Good morning, Sarah!" or a "Thank you, Michael, for your help" adds a personal touch to your interactions.

  1. Express Gratitude

A simple "thank you" can go a long way. Whether they've helped you find your way around the office, assisted with scheduling, or directed a call, acknowledging your receptionists’ efforts verbally can brighten their day. A handwritten note or an email expressing your appreciation for their hard work can also make a lasting impact.

  1. Recognise Exceptional Service

If a receptionist goes above and beyond to assist you or consistently provides excellent service, consider informing their supervisor or leaving positive feedback. Recognition from higher-ups can boost morale and motivate them to continue delivering exceptional experiences for everyone they encounter.

  1. Small Gestures Matter

A small gesture of appreciation can make a big difference. Bringing in treats for the front desk, such as pastries or coffee, can show that you value their hard work. Remembering their birthdays or work anniversaries with a card or a small gift is another thoughtful way to acknowledge their contributions.

  1. Advocate for their Needs

In meetings or discussions about office improvements, consider the needs of receptionists. Receptionists often have valuable insights into what could streamline their work processes or enhance the guest experience. Being an advocate for their needs demonstrates your respect for the receptionist role within the organisation.

  1. Professional Development Opportunities

Support your Front of House teams’ growth within the organisation by encouraging participation in training programmes or workshops. Investing in professional development not only benefits the individual but also enhances the overall efficiency and quality of service at the front desk.

  1. Cultivate a Culture of Appreciation

Lastly, fostering a culture of appreciation within your workplace can have a ripple effect. Encourage colleagues and supervisors to express gratitude towards receptionists regularly. When everyone recognises and values their contributions, it creates a positive work environment for all.

Receptionists play a pivotal role in the smooth functioning of any organisation. By recognising their importance, expressing gratitude, and advocating for their needs, we can show our appreciation for their hard work and dedication. These professionals deserve recognition for the invaluable services they provide, and a little appreciation can go a long way in brightening their day and fostering a positive work environment for everyone. So, the next time you walk through the front doors, remember to say a heartfelt "thank you" to the person who welcomes you—it will surely be appreciated more than you know.

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